A UI/UX Checklist for Small Business Websites

Use this checklist to review what customers can understand and do on your website. Start with a real task, such as finding your address or asking about a service, rather than judging the page only by its colours.

Explain the business clearly

• State the service or product in the opening section.
• Show accurate business contact and location details.
• Link to real project examples where they help explain the work.

Check reading and navigation on a phone

• Read the page without needing to zoom into small text.
• Open and close the navigation using the intended controls.
• Check that headings describe each section and links explain their destination.
• Make sure important buttons remain usable when text wraps.

Follow the enquiry steps

Choose a service and try to find its contact action. Review the information the form requests, its visible labels and its feedback. Agree a safe delivery test with the business before sending test messages to a live inbox.